Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,103

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Linda Painter

Fast Response

I sent in the claim and within 2 weeks during the Christmas Season, I received notice that the claim would be taken care of. I am very happy with Pets Best.
5

out of 5

POSTED: | BY: Marilyn Frese

Pets Best- true to their word! Great coverage!

Our little Yorkie scared us so badly when his belly expanded to the point we thought his tummy skin was going to burst! We rushed him to a 24 Hr. Emergency Vet office on a weekend night, and they drained 2 liters of liquid out of his belly. Made him feel so much better but still needed testing and care, which our wonderful Vet Doc took care of. However the cost was really up there, but at the time, that really didn't matter. We were just so concerned with our Mickey. However, once he was better, and Christmas was upon us, spending the money we did was really putting a strain on our budget. We are retired with 6 grandkids nearby, and decided we would not let the tight budget stop us from having a great Christmas with our grandkids. We would have to work out the cost when the bills came in January. But Pets Best was there to help! True to their word, they covered a large portion of our Vet bills! Within 10 days of filing our claims, which covered almost 2 weeks of Vet visits and treatments, Pets Best came through with their advertised claim reimbursement. I was able to scan and email all of my vet bills for the 7 different Vet visits and treatments, and Pets Best covered 80% after our $100 deductible. They were GREAT!! The money was back in our bank account within 2 days of notification. They are super professional, so helpful in filing a claim, and informed me of a couple of problems they were having with getting the actual Vet records sent to them. All around an easy process to send the claim in, and the speed with which it was handled was amazing. Thanks so much to everyone at Pets Best. We are so happy we signed up with YOU 7 years ago! Perfect name- PETS BEST is without a doubt THE BEST for pet owners!
5

out of 5

POSTED: | BY: Sara Garza

Extremely Pleased

I have needed to use our pet insurance on my dog several times throughout the year. I have always received my reimbursement quickly and have never had any issues with my claim. My dog had a very difficult year, and I am so glad I had Pets Best Insurance for him. The ease of submitting my claims on the internet is fantastic. I highly recommend it to anyone who owns a dog or cat.
5

out of 5

POSTED: | BY: Tonka

Petsbest is the best in claim processing

Petsbest is a great organization that assisted in our pets processing for his illnesses.
5

out of 5

POSTED: | BY: lauren

Best pet insurance!

I can't say enough good things about Pet's Best! We have had multiple ER and vet visits in the last 4 months for a cat with urinary problems, including a costly surgery and Pet's Best has reimbursed quickly and without difficulty. I am honestly shocked at how great it is. I have been telling everyone around me who will listen!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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