Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,103

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3

out of 5

POSTED: | BY: Daniel Jasso

Amount Coverage and Time for Reimbursement

I did not like the fact that it took almost a month to give me my claim reimbursement. The plan packet is just not what I expected- covering meds, supplements, and certain tests/exams. I got 1/4 of what I paid. I think the coverage is limited to what a lot of pets need.
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5

out of 5

POSTED: | BY: A. Irving

The claims process was easy to navigate…

The claims process was easy to navigate and all three of my claims were processed in a timely manner. Trish and Miranda were professional, compassionate, knowledgeable and helpful.
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5

out of 5

POSTED: | BY: Only Me

Great service!

I put my claim in on October 25th by October 26th I had my reimbursement. That was quick and easy service. No hassle!
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5

out of 5

POSTED: | BY: Mel

Fair accurate reimbursements

The process is very easy from uploading your receipts on your phone to email alerts and payments. It do take about a month for the larger claims but payments are how they say the are. Good fair reimbursements after the deductible is reached.
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5

out of 5

POSTED: | BY: Michael Norris

Solid Company

fast and clear communication
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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