Pets Best | Pet Insurance Review

Thank you for being so easy to work with and so prompt, we REALLY appreciate the work that you do.

I have been with Pets Best for years now and I can't tell you how wonderful this insurance company is. All my claims have been handled, very quickly and efficiently.

The process from submitting my claim to getting an EOB (Explanation of Benefits) to receiving my check was amazingly fast and professional. It all took under 5 days, okay maybe a week. Thank you Pets Best, you're the BEST!

There are a lot of things I like about Pets Best. They really have a great turn around time and great customer service. However, now my premiums are going up signficantly (last year was 50% and this year an average of 44%). I am told it has to do with location, breed, and vet price increases. I am mightly disappointed in them. I know they have had new underwriters, but it's not fair to push such huge premium increases on your customers. In regards to my one and only claim for this particular pet, the claim was processed in two days. For that, I'm very impressed. However, they won't cover giardia tests because it's has parasites that be prevented. Not true anymore. There used a vaccine but it proven to be inneffective so the American Veterinary Assocation removed it from their list of recommended vaccines. It doesn't work. I have a pet covered over another insurance and they told me they do cover giardia because there is no vaccine that can prevent it from happening. My overall feelings are mixed on this company. I cannot in good conscience place my new pets under them. But when it comes to calling them and having claims processing, they are extremely fast. They typically don't question anything either.

For many years now, I am so grateful to have Pets Best Insurance. I have submitted a few claims and they are always so responsive and fair. My pets are family and I adore them. I am happy to be able to properly care for them when they are in distress. Thank you for the way you handle the situations, as I am usually stressed to the max. It is a REALLY good feeling to know I am covered in this area.