Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,104

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Josh

Stick with out of pocket

Sure, you could pay $1400-$1500 a year for coverage, but after considering that a very (very) minor portion of your claim will actually be reimbursed, you are far better off just paying out of pocket and moving on. If the vet determines your pet may have a skin allergy, that will be tossed in the "pre-existing" category and tossed out. At no point has there ever been "100%" despite paying for it.
1

out of 5

POSTED: | BY: Seleena Lee

"Premium Coverage" Won't Cover Knee Accident

After paying for "premium coverage" for 10 months, my puppy suffered a bad fall and severely injured his knee. Although I was ten months into my "premium coverage" at $50/month, Pets Best refused to cover a single cent of the $3,000 surgery my 1.5-year-old puppy required. The stated reason for the refusal? Remember that "optional health check" form that is sent to new policy holders? Turns out that if that "optional form" isn't filled out within 6 weeks, accidents/emergencies won't be covered for the first year. After spending thousands of dollars paying for Pets Best insurance, the company refused to help me and my puppy when we most needed it. I would NOT recommend this insurance company.
5

out of 5

POSTED: | BY: Kim A

Thank you PetsBest

Have been with PetsBest since late 2012 for my Cocker Spaniel. They are fast with processing of their claims, and reimbursements if applicable, depending on your deductible(s). I highly recommend PetsBest Insurance for your furry kids/friends.
5

out of 5

POSTED: | BY: Patsy Castillo

Pets Best Staff was very helpful

My family and I would like to express our appreciation to Pets Best for handling our claims in such a timely fashion.Our beloved pet, Bambi Lyn, passed away and the grief was over-whelming, but the Pet’s Best Staff helped us through the process of filing the claims, reimbursed us as promised and relieved us of so much stress. We would gladly tell anyone interested, to pick Pets Best for their pet insurance.
5

out of 5

POSTED: | BY: Marcia Davis

The best coverage ever!

I am so glad I got pet insurance when I got my puppy. It covers all things a dog needs, Worth every bit of the monthly premium and more!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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