5
out of 5
POSTED: | BY: Jack &
Claimes
Prompt payment every time I have had oneGreat customer service. This insurance was a blessing when Bentley titre his ACL
4.3
out of 5
Number of reviews 12,104
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Karen
run from this company!
We have been completely honest with this company but they have turned down every claim even the vet office appointments ( no surgery or anything expensive was submitted) NO previous health issues were submitted yet still no reimbursement!!! We were charged every month for the premium amount instead of every quarter and have not gotten a refund or a call. They use very friendly staff to get you to sign up then turn down every claim that is legitimate.I am going to call the BBB.
5
out of 5
POSTED: | BY: Tracy Graham
Thanks for being there to help my best friend!
I have been with your company for years and I never filed a claim. I was considering dropping the insurance. I was thinking 'Do I really need this?' My little guy was 15 at the time and your agents said that may not be a good idea. Just found out, most companies do not insure dogs this age. So I stayed with you. 17 was approaching and he was still going strong. And then one morning he looked at me and I knew something was wrong. Took him to the vet and she was wonderful but could not determine what was wrong. So went to a specialist and they did so many tests to help him. Eventully helping me understand what was wrong and how to help my friend. I was not sure if all the test would be covered under the insurance as the total due kept climbing! But, turned in the bill and receipt and less my deductible Pet's Best paid the entire amount! I was able to give my little guy the best treatment so he was comfortable, safe, and he is still here as he just celebrated his 17th birthday on November 7, 2015! Thank you a million times for being there. I sing your praises and I would recommend that everyone use your company. As your name says, you are the best!
4
out of 5
POSTED: | BY: JayeDene Smith
Great insurance
Insurance is high but at pets best they try to help with rebates as much as possible.
1
out of 5
POSTED: | BY: Ed
My baby passed and they denied her cremation cost
How cruel can a pet insurance company be? My baby passed 10/15/15 and these assholes would not even cover a $350 cremation bill! I have never submitted any other expenses other than this and they denied it. Bypass this company folks, they are full of crap and do not care about your pets, its the bottom line as usual!
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.