Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,104

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Judith Zinn

UPDATE ON 10/15 REVIEW FOR SEMI, THE SIAMESE

All issues involving non-payment of Semi's bills have been resolved. I have to say that the representatives, including Geraldine, have gone out of their way to expedite payment of all claims ( which were quite modest) given the extensive testing Semi received. Geraldine called my home today to inquire about Semi, who was finally diagnosed with an allergy of unknown origin and who is completing a course of prednisone and is now on a very expensive Hypoallergenic Prescription diet (along with my other three cats, as they share a food bowl.) My suggestion is that all pet owners take home copies of the vet's notes so that they can be faxed or e-mailed along with the claim. If the pet has been treated in the last 18 months, these notes should also be included. It is disappointing that Pets Best does not cover prescription foods. Semi (and her cat friends) are now on Royal Canin HP, which costs $56.00 for a 7.7 pound bag and $115.00 (with vet discount) for a 17 pound bag.
5

out of 5

POSTED: | BY: Lucy Conway

Truly the best pet insurance!

My 6 year old labradoodle was diagnosed with elevated liver enzymes. He had to do a few blood work which were really expensive. Thank goodness we have PetsBest insurance. It really helps to get coverage for your pet. This is a very good pet insurance company. I'm so happy we have coverage for our dog. Thank you, thank you, thank you!!!
2

out of 5

POSTED: | BY: Anne Clarkin

Very disappointing to see my rates triple

I signed up for Pets Best when my vizsla was a puppy and was happy with the rate of $400/year with a $75 deductible. A year later I did need to use it and I was pleased with the prompt response when I did file a claim. But beware of the disclosure inI the policy that tells you that the premium rate is not guaranteed as your pet gets older. I have seen my premium triple. This year it went to $1200, with a $500 deductible. They said that it has nothing to do with claims made but my dog is 9 years old and had a knee replacement last year. Even with insurance I paid a lot out of pocket. I am canceling my policy rather than paying this huge increase.. When my dog is getting older and I had expected to have insurance for a serious illness, I can't afford it and may not be able to care for my dog when she really needs it.
5

out of 5

POSTED: | BY: Bob

Happy with it so far

My beagle mix has been chewing on his feet.It turned out he had a yeast infection between his pads that was driving him crazy
5

out of 5

POSTED: | BY: linda klister

Fast and easy transactions!

I was skeptical about pet insurance when I started and for sure the first company I signed up with was a joke. But I have been with PetsBest for about 6 years now and have had every claim paid quickly and effeciently!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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