Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,107

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3

out of 5

POSTED: | BY: Sheila Worth

After Ten Years I am disappointed

I adopted a female St. Bernard who had skin growing partially over her vagina. She went through many bouts with feminine irritations like yeast infections. The vet said we could remove the skin covering her vaagina and the infections would get better. I called Pets Best and asked if this was a covered surgery she would be getting. I was told yes. She had the surgery and then Pets Best refused to pay. I had to take my time and my vets time to appeal the decision. After about 45 days the decision was reversed and they did pay my claim. Now I don't know whether to trust what Customer Service tells me about future claims. After being a happy customer for ten years I don't know what to do about future pet insurance.
5

out of 5

POSTED: | BY: Jan Cookson

Pets Best IS the best in price & customer service

I have had other pet insurance. When I researched insurance companies for our current pet I could not believe how great Pets Best is. I called several time to check my facts. The customer service is the best. They speak to me in terms I can understand. They are quick to respond to my calls. The price of their policies are by for the best (bang for your buck). On line filing is quick and easy. Payment is fast and may go through direct deposit. I have and will continue to recommend Pets Best.
5

out of 5

POSTED: | BY: Connie Lintz

Pets Best is Awesome!

My 9 year old Irish Setter got cataracts, in both eyes. Surgery was done by an excellent veterinary ophthalmologist in Omaha. The Bill was $3400.00. Pets Best covered about $2700.00, but the best part is my beloved Quigley can see clearly again. I have and will continue to recommend Pets Best to all my friends and family. I will never have another pet without Pets Best Insurance.
4

out of 5

POSTED: | BY: Krissy V.

Simple, Efficient, Fast Claim Service!

Filing a claim online is fast and easy, and the only complaint I would have is that while the Wellness benefits do cover vaccine costs like Rabies and Distemper, they only pay up to $15, when the Vet charges $20-$25. Overall, the check arrived quickly, the process was easy, and they customer service has been friendly and helpful, which is ten times better than dealing with my own insurance companies.
5

out of 5

POSTED: | BY: Glen Gonzalez

quick turn around time!

It was quick and easy.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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