4
out of 5
POSTED: | BY: Teruko Toyama
Great
Great customer service
Read more on Trustpilot
4.3
out of 5
Number of reviews 12,103
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4
out of 5
POSTED: | BY: Rebecca Wahlstrom
I think the company did well
I think the company did well, but when it came time to help my old buddy over the rainbow bridge, the insurance only covers the euthanasia and not the cremation or burial. That makes no sense to me. What am I supposed to do with my dog otherwise? It's like saying that you will pay to cut the dog open for surgery and not sew him back up again. Otherwise, they do pretty well.
1
out of 5
POSTED: | BY: Erik Nelson
Put money elsewhere!
Complete waste of money, if I had to do it over I would've just put the $50 per month in a side account rather than waste it with this company! Makes no sense to pay them when you add in the deductible and copay. Unless you're looking to just be covered for catastrophic events, this is a complete waste of time and money in my opinion. Lesson learned
5
out of 5
POSTED: | BY: Janet Jones Rice
Another awesome experience
I’ve made several claims after my 18 months with PetsBest. I’m so pleased with their fairness, thoroughness, promptness and great communication. I had a lot of choices and couldn’t decide. I went with PetsBest because of their quality reviews and applicable discounts, thinking I might change companies down the line. I wouldn’t consider changing from PetsBest, based on all my great experiences. Thank you!
5
out of 5
POSTED: | BY: Phyllis O'Neill
Claim filing
Very easy to submit a claim. Staff that I spoke to were very kind and knowledgeable.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.