Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,103

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Becky H

Thank you. The appeal was accepted.

I have talked to 3 different agents 3 separate times and each one has been extremely helpful. I shouldn't have to mention this but the best part is that I can talk to a native English speaking person who is not reading from a script. My claim was originally denied because the condition did look as though it might be a preexisting condition. I submitted an appeal and my claim was accepted as a new condition. The payout was significant.Thank you so much! I love my dog and I don't want to have to make healthcare decisions based on whether I can afford the care or not.
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4

out of 5

POSTED: | BY: Kathleen Owen

denies claims

I have had trouble being reimbursed for anything and everything. They consider an ear infection a preexisting condition. They have denied everything I have sent in.
5

out of 5

POSTED: | BY: Patti Backman

Great claims paying time

Excellent claim turn around time
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5

out of 5

POSTED: | BY: Jessica

Recent claim process was easy and while…

Recent claim process was easy and while it did take a little longer the payout ended up being more than expected which was awesome. Their communication and customer service is also always great!
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5

out of 5

POSTED: | BY: Kim Coleman

Very happy to be covered with Pets Best…

Very happy to be covered with Pets Best Pet Health Insurance, they are easy to deal with and have settled many claims for us quickly and as expected.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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