Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,103

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Airway Animal Hospital

POSTED: | BY: Maribel Isbell

Best prompt service

My dog had surgery and PetsBest did an excellent job processing the insurance claim. Will recommend the insurance to other pet’s owners.
3

out of 5

POSTED: | BY: Melanie

I used to reimbursed within a week and…

I used to reimbursed within a week and now it takes month until the approve the claim and then another week until I actually get the money refunded.
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1

out of 5

POSTED: | BY: Gwen Trieu

Over-priced & Under-paid

Pets Best is over-priced and under-paid. Having Pets Best is NOT cost effective
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3

out of 5

POSTED: | BY: Joanna A. Curry

The timeline of claim was unclear

The timeline of claim was unclear, for a long time I didn’t have an update, I was informed about a delay about 2-3 weeks of waiting, the actual payout took another 2 weeks. Other than that, the process was quite easy.
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5

out of 5

POSTED: | BY: Jeff Emerson

First time with Pet insurance

This is my first time utilizing insurance for one of my pets. I researched many companies and felt confident in choosing Pets Best for our rescue dog. It's been about a year now and we couldn't be happier with that decision. Not only has the plan more than paid for itself (both the wellness and the injury plan), filing a claim couldn't be easier. Despite our multiple claims, I have only reached out to customer service once for a question and was very pleased with that communication.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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