Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,103

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Jack Finkelstein

Pets Best offers great coverage for a reasonable rate

Pets Best offers great coverage for your pet at a reasonable price. As long as you provide the necessary documentation, you will be reimbursed for the covered expenses. They stay in touch during the process and are great to work with. We've been with them for over 2 years and will continue to stay with them.
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1

out of 5

POSTED: | BY: Sofia Fuchs

I have to wait 13 months to get my dogs…

I have to wait 13 months to get my dogs teeth fixed!!! What kind of service is that!!! If I take my dog to the vet and he has teeth that are rotting, I refuse to wait over a year so that the infection could spread to his heart! I rescued him almost 2yrs ago and when we rescued him, we found out he has bad teeth. At the time 15 teeth were rotting and insurance barley covered anything. Now we were told he had a few rotting teeth, so i took him back for extraction and $0 was covered from almost $700 that i paid out of pocket. What's the point of paying for this insurance if you don't cover what my pet needs?!?!?!
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5

out of 5

POSTED: | BY: Kelsey Pinckard

Claims take time to be reimbursed but…

Claims take time to be reimbursed but we don't mind, having big random vet bills is terrifying but we know we can count on pets best to help cover the bill
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1

out of 5

POSTED: | BY: Darrell Preble

Worthless “insurance” that hasn’t…

Worthless “insurance” that hasn’t reimbursed for anything of significance despite paying nearly $400 per year in premiums. Will be cancelling soon and advise others not to bother with this “insurance.”
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5

out of 5

POSTED: | BY: Morgan Bozarth

Great 👍🏻 Pet Insurance Experience

I have experienced the upmost professionalism and dedication to service from this company since I enrolled over a year ago. I have submitted multiple claims and my coverage has been as promised. Customer service was great the one time I called to ask a question. The phone App I use to submit claims is smooth and efficient. I highly recommend this company for pet insurance based on my experience thus far.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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