Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,103

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Dave and Steph

Thanks for the great CS, Josh

Josh was very patient and answered all my questions and his explanations were succinct and helpful!
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5

out of 5

POSTED: | BY: Alexa Hoefflin

Easy claims process

My dog needed to have surgery and Pets Best made submitting a claim and receiving payment easy! All I had to do was submit a picture of the invoice, and they handled the rest.
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5

out of 5

POSTED: | BY: Linda Smyth

Excellent best policy I have ever had.

Excellent best policy I have ever had.
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5

out of 5

POSTED: | BY: cris carey

Prompt and helpful

Yhey always covered everything they said they would cover and in a timely manner. The few times I had to speak with anyone on the phone everyone was very polite and informative.
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5

out of 5

POSTED: | BY: Marlene Daniels

Easy and fast claim process

I have filed several claims throughout my dog’s cancer treatment. It’s super easy to file online or through the app. You answer a couple of questions and upload a receipt. They give you a timeframe of 5 weeks for the claim but it’s usually faster than that. All my claims (between July and November 2023) have been reviewed, approved and paid out within 2 to 3 weeks. Pets Best have literally been a life saver. Highly recommend them to anyone looking for pet insurance.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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