Pets Best | Pet Insurance Review

The app is so easy to use and upload receipts. So simple to submit claims. Pets best reimburses quickly.

Allow me to distill my extensive grievances with your abysmal company into 5 key issues: 1) The spay wellness claim was erroneously closed, leading to an exhaustive struggle to elicit acknowledgment. Despite consistent weekly follow-ups, progress with your team remained elusive. Absurdly, it was rejected due to a supposed lack of 12 months of medical records – a baffling demand for a 7-month-old pet. Even after addressing the issue with a manager, it took over 40 days for the claim to be processed, with my insistence that the clock be measured from the original claim date of 10/20. The medical claim, unjustly denied as a pre-existing condition, was, in reality, deemed non-existent. The absurdity of labeling a perfectly healthy state as "pre-existing" is confounding and calls into question the validity of your evaluation process. The deplorable state of your customer service is undeniable. The automated chat and phone prompts are not only nauseating but also appear to be deliberate attempts to avoid direct communication. Online agents displayed rudeness, a lack of concern for my issues, and an eagerness to hasten the chat's conclusion. The canned responses of "please allow blah blah days" were not only insulting but also unhelpful. Even phone interactions, marginally better, still represent the worst customer service I've ever encountered. The only redeeming aspect was the acknowledgment and apology from the manager I eventually spoke to. The inconsistency in claims processing time is unacceptable. The prompt payout of the first claim on 8/18 contrasts starkly with the swift denial of the second, while subsequent claims have languished for months without resolution. The inadequacy of coverage and the exorbitant cost are glaring issues. Receiving a mere $150 reimbursement for a $500 wellness spay is ludicrous. Despite paying over $1,200 in premiums and medical bills for routine wellness and a single cleared medical concern, Pets Best has approved a meager $255 reimbursement, with $150 still pending. The savings of $20 compared to not using have the insurance at all hardly justifies the considerable time and frustration spent dealing with your subpar service.

I've heard good things and I've heard some not so good revues but I've had nothing but satisfactory service. Coverage has been excellent for routine visits and vaccinations, that's a huge chunk of my expenses for 2 dogs, a 1 year old large dog, and a 6 yo with small dog issues! My husband doesn't usually spend money on extras but he is very happy he invested in Pets Best!

Smooth and easy process; Consistent updates on claims

Too Long to Process Expensive - compared to what is actually eligible and paid out.