Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,808

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Westside Animal Clinic, A Thrive Pet Healthcare Partner

POSTED: | BY: Stephanie Duca

Finally!

Finally a pet insurance company that does all they say. My claims are addressed quickly and responded to with clear explanation. The claims process is so user friendly. This insurance is better than my health insurance. Highly recommend!
5

out of 5

VETERINARIAN: Webster Lake Veterinary Hospital

POSTED: | BY: Donna Gauthier

pets best review

I have never had a problem with Pets Best Ins. Every claim I processed was carefully reviewed and explained as to the why or why not the claim was covered. Any concerns I would have, I would go back to the policy and review it. They were always on point to my policy. Very easy to file a claim and receive payment. Thank you
1

out of 5

POSTED: | BY: Dennis

Poor communication

Poor communication. Claim 9038678 has yet to be paid. I have sent in the additional information requested and so has my Vet. I have talked on the phone to resolve but apparently that failed. I have sent info requested to another claim (9127053) because original claim was closed. Just vey poor follow up. Paying the high premium does not guarantee great service.
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5

out of 5

VETERINARIAN: Edgewood Veterinary Clinic

POSTED: | BY: Cheryl Reid

Premium wellness coverage paid for itself!

"I had my dog spayed and microchipped along with a rabies vaccine. The entire bill wasn't covered — but I expected that because I knew the limitations of the policy. But I was pleasantly surprised by the ease of making a claim and the speed of review. The reimbursement cuts my recent bills by more than half! All in all, I was reimbursed virtually the entire cost of the premium!
5

out of 5

VETERINARIAN: Hawkins Animal Hospital & Wellness Center

POSTED: | BY: Patricia Rothbell

PETS BEST

Very happy with Pets Best. I just wish they’d cover holistic meds. Pharmaceutical drugs are becoming less and less popular.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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