Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,232

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Fatma T.

Peace of Mind to protect your beloved animals

We have four dogs insured with PetsBest, and their coverage has been invaluable. Two of our dogs required surgeries, and one was hospitalized in the ICU. During these challenging times, knowing our pets were insured gave us peace of mind. PetsBest consistently supported us, approving reimbursements every time without the typical hassles associated with insurance claims. While there is a waiting period for reimbursement, this is standard across insurance providers. I highly recommend PetsBest to anyone who wants reliable protection for their beloved pets.
1

out of 5

POSTED: | BY: Justin Young

Great idea, but no reimbursements

The policy language is so vauge, that it allows much to be interpreted by Pet's Best. After being loyal customers for almost five years, we are hit with claim denial after claim denial. Who knew a dog aspirating on liquid (drinking too quickly) would not be considered an accidental injury? The veterinary medical books certainly say so, but the experts at Pet's Best were quick to slap the denial stamp down. Don't give up on claim denials; try your appeal and if they continue to deny, file a complaint with your State Department of Insurance. We must hold these companies accountable for collecting our premiums but refusing to pay claims. Do yourself a favor and just move the money that you would spend on inflated premiums into a high yield savings account. At least then, you'll be confident that the bill will be paid.
5

out of 5

VETERINARIAN: I-20 Animal Medical Center

POSTED: | BY: Gerhard Paulesich

No issues

Process was clear, hassle-free, adjudication was quick
5

out of 5

POSTED: | BY: Heather A

New Puppy/New Policy

This is my first experience having health insurance for a pet. At this point, I would highly recommend Pets Best when inquiring about whether or not to obtain coverage.
5

out of 5

VETERINARIAN: Woodbridge Veterinary Group

POSTED: | BY: Norma Acevedo

Max and his sesonal allergirs

Cant rave enough about pets best

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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