Pets Best | Pet Insurance Review

Over the last four months both of my dogs have gone through some horrible luck landing both of them in the ER and hospitalized several times for different conditions. Pets Best has been a lifesaver knowing that I can rely on the reimbursement of all of these claims. Most claims are reimbursed quite timely, but all have eventually been resolved and have a clear explanation of benefits. The phone support has also been helpful when there was some questions about claims.

I honestly can’t say enough great things about Pets Best! Getting pet insurance for our pup has definitely been a great decision for us. I wish they coved rx food, but other than that we have been extremely happy!

The review process took much longer than promised. Ultimately, I was turned down for any reimbursement for various reasons. At the same time, I just received a renewal notice with a 30% increase in premiums. Very disappointed with insurance coverage right now. Will most likely shop around at this point in time.

I send in all what my vet gives me. I have had to call claims 4or 5 times received no money from the start of my policy 7/1/2023. I finally receive 2 checks in Dec..now I am told the need something else before they can finish a claim. I spent $20.00 faxing you everything I have.

I don’t feel the claims are thoroughly investigated! It’s amazing how when there is no reimbursement the claims happen quickly! However when there is a more complicated scenario it takes longer to even begin the claim process. They ask when we submit the info to further elaborate but then that information is NEVER read!!!! I explained my dog had a collision with my other one and knocked her front tooth loose. I was concerned so I wanted it removed right away. In addition my dog from 1-2 years ago had another tooth that was fractured but due to financial hardships didn’t have the funds to have immediately extracted. The vet understood and said unless she has complications it can remain. We were planning on doing this in 2024 but when she collided with our other dog we decided to gave both teeth extracted at once. Well the claims was denied bc they ASSUMED it was periodontal disease which she never had. They were were fractured one from excessive chewing on something she shouldn’t have gotten and another bc of a face on collision with our other dog who is bigger while they were playing. This has happened more than once and it’s extremely infuriating when you pay high premiums. Already over 4 wks and will need to wait longer on a $700 claim.