Pets Best | Pet Insurance Review

very great insurance

Had questions about my pet's insurance and the customer service representative was very helpful, courteous and professional. Thank you

Submitting the wellness claim was fast and easy. Understanding the outcome of the claim was a little confusing. Also not sure why when am checking claim it always leaves the app. Do have to be patient for receiving payment as well if that is what the outcome is but knew that from reading so not as big of a deal.

Sunny is the rep I spoke with regarding my claims. One dogs was approved and the otherwise still pending. Claims were submitted on 11/29/23, one says its was paid on December 6, but bank has still not received it, and the other although the same Wellness claim as the first still has not even been approved. When I questioned Sunny regarding this I was told it is not our problem if the bank doesn't process the direct deposit. It is no almost 2 weeks, and that's the attitude I get. I would like to can El both policy's, I will be moving to another carrier. Phone call was 12/9/23. I am not going to spend over 100 a month to be treated like that.

I signed up for this insurance for a rescue dog that has since gone to a good home. I used it to get him neutered, vaccinated, and microchipped. It's been almost 2 weeks and I have yet to see my reimbursement. The wellness plan is paying for less than 50% of what I spent plus the $97 a month for 2 months while I had this dog. In this case definitely not worth it. If I had a long-term pet it may be more useful.