Pets Best | Pet Insurance Review

We have 2 boxer boys. We had our pet insurance with a different company that we were very unhappy with prior to Pets Best. We are so pleased with Pets Best. Claims filing online, even by mobile phone, is quick and simple. Every claim we've submitted has been paid out as expected based on our policy coverage, and is direct deposited into our bank account. When we've needed to contact them with a question, customer service has been courteous and responsive. Thank you Pets Best for helping us care for our favorite boxer family members.

I like the company and the option to tailor make your policy. However, it seems that processing of claims is taking much longer than usual. My last claims took two months to process and seven days after settling, I have still not received my reimbursements.

PetsBest is top notch. Makes filing claims and getting paid super easy. Highly recommend PetsBest

The process in obtaining the plan was very easy and the policy coverage itself was very well explained ... our first experience in submitting a claim went through with no issue(s) and the explanation of benefits and reimbursement were timely and fell in line as described per the policy.

When i signed up for pet Insurance i was led to believe that the premium i was paying included wellness. I took my dog to the vet to check on some discharge in her eyes and i was given some drops and the eyes cleared up. I then made a claim to Pets Best and nothing on the claim was covered not a single penny. I guess you have to have your dog hit by a car to be able to make a claim that is processed. Lousy customer service. When i called the person was unapologetic like i was an idiot to assume that any of my dog's bill would ever be taken care of. I canceled right away and now have pet insurance with Spot and wellness is included for almost the same price i had been paying Pets Best for a couple of years. Make sure you ask and get it in writing before you sign up.