Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,103

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Christian Parker Raso

Positive experience

Positive experience. Very easy to get in touch with someone and everyone has been so pleasant and helpful. Nothing but good things to say thus far.
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1

out of 5

POSTED: | BY: Robert Mierzwinski

Will cancel soon move to Lemonade

Will cancel soon move to Lemonade , Pets best takes a very long time to proces a claim i file a claim on Nov 22 and stil nothing !!!
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5

out of 5

POSTED: | BY: Kaitlyn

Great service, Kind people

I've had nothing but good experiences with Pets Best! They process claims quickly and efficiently. When my puppy had a medical emergency, it was important and so comforting to have the 24/7 pet helpline to help decide what to do and where to go. I can't recommend Pets Best enough!
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1

out of 5

POSTED: | BY: Brittany Cummings

Took a long time to process my claims…

It took you 29 days to process my claim. I had to call twice. A week apart both times. Every time they told me "we don't know what's taking so long". I even asked if there was anything I could do to help. They said call back at 30 days and we can dispute the claims to see what is taking so long and magically the day before the 30 days the claims were finished. I understand you're a busy company, but I pay a lot monthly for this service and I would just respect timely service in return.
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5

out of 5

VETERINARIAN: University Veterinary Care Center, Topeka, KS

POSTED: | BY: Jennifer Hendrix

Pets Best - Wouldn't consider another company

We have 2 boxer boys. We had our pet insurance with a different company that we were very unhappy with prior to Pets Best. We are so pleased with Pets Best. Claims filing online, even by mobile phone, is quick and simple. Every claim we've submitted has been paid out as expected based on our policy coverage, and is direct deposited into our bank account. When we've needed to contact them with a question, customer service has been courteous and responsive. Thank you Pets Best for helping us care for our favorite boxer family members.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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