5
out of 5
POSTED: | BY: Cathy Paine
Easy and just as advertised.
Getting reimbursed was simple and painless.
Read more on Trustpilot
4.3
out of 5
Number of reviews 12,103
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Eve Sings
This was a simple claim but I never…
This was a simple claim but I never expected it to be resolved and approved in less than48 hours! Thank you!
2
out of 5
POSTED: | BY: Sam
Response Times and Coverage NOT Good
The response times for Pets Best are horrible. You won't hear back for 2-3 months but you'll receive multiple emails that "they're still on it." Only to wait for them to say your insurance does not cover the "routine care" that is actually NOT routine.
5
out of 5
POSTED: | BY: customer
Pets Best Is The Best
I don't have experience with other pet insurance companies. We've used Pets Best for several years now for our dog; since it was recommended by my union. We have always had very good experiences with them. The website is easy to navigate and understand. We picked a plan we liked and could afford knowing what was covered and what wasn't. We submit bills for reimbursement through the website and have never had a problem. And Pets Best even emails an apology if they don't respond quickly to a submission! Who else does that?!
5
out of 5
POSTED: | BY: CComp
Quick and Efficient
They are quick and responsive. They never try to stiff me on charges. I feel like I can trust them at this rate. Thank you for helping me feel secure in making medical decisions for my kitty.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.