Pets Best | Pet Insurance Review

Should be zero stars. I informed them that I would not renew in 2024 due to large rate increase. My account was on auto-pay, always paid and up to date. When they received my notice of non renewal, they withdrew $1,527.06 from my checking account for no reason. Now I cannot get them to return my money. Horrible experience. Pets Best should be your very last choice for pet insurance. Horrible. 01/02/24: April no phone calls. I cannot trust the word of Pets Best. I am still communicating with Pets Best staff but I do not expect an amicable conclusion based on the actions of Pest Best to this point. You have all the documents, you know the story.

I filed my first claim a few days ago and the process was super simple - just took a picture of the itemized receipt from the vet and uploaded it to the app. A few days later, I had the email that it was processed and approved. Granted, it was a simple exam/rabies vaccine visit, and not something more complicated, but it was easy and painless. You can't ask for more than that.

I would be better off just putting $55 every month in a separate account just in case I need it for my pet. I have found the accident/illness and separate wellness coverage to be utterly useless.

I utilize the app and uploaded the after care notes, vet records and payment details within the same day and I am STILL waiting for my reimbursement after a month. Called twice to get a status update and even though the customer service was friendly, they only kept to the script without giving further details. My Vet was readily available to call the insurance company on behalf of us to try to help but customer service still said that it was their processing team that was behind schedule. I’m not impressed by the timeline and the additional funds they removed from the total amount I should receive back.

They make it very easy to submit claims and are easy to communicate with if you have any questions. Payment takes about a month or so, but they pay as they promise.