Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: D Lee Cook

I like the way they process claims…

I like the way they process claims although they are much slower in reimbursing than other insurance companies I worked with.
3

out of 5

POSTED: | BY: Mindy Nedwick

Pets Best is a good insurance provider…

Pets Best is a good insurance provider but it takes way to long to get miney for your claims. In mt opinion way longer than is acceptable.
5

out of 5

POSTED: | BY: Sophia Cheung

Best Pet Insurance

My cousin recommended Pets Best. My Riley was under 1 years old when I looked into the insurance and was comfortable with the the options and coverage. Thank goodness that I had pet insurance because unfortunately I did have to process some claims for surgery and long term hydrotherapy. The claim process and reimbursement was easy to follow and quick to expedite. You have insurance for loved one so there's no reason why your furbaby shouldn't be covered as well. Pets Best is FANTASTIC and highly recommend to all fur parents.
5

out of 5

POSTED: | BY: J.J. Lewicki

It is nice how Pets Best informs you…

It is nice how Pets Best informs you about how the claim is progressing. Apologizes, for any delays.
2

out of 5

POSTED: | BY: marsha hill

I tried to get a pre-estimate from Pets…

I tried to get a pre-estimate rom Pets Best prior to what would be done SO I WOULD KNOW in Pets Best would pay on any line times indicated and they stated it could not be done. This would have been a major indicating factor if I could afford to done at this time. WHICH I CAN NOT AND SHOULD NOT HAVE PROCEEDED, DUE TO MY MEDICAL ISSUES AND BEING ON MEDICARE (CONVERTED AFTER I WAS DEEMED TOTALLY DISABLED). So, I got doubled whopped as I had to use a Care Credit Card and the card from the vet, so I now 2 EXTRA PAYMENTS coming out of my medicare check, now 2 places will NOT GET PAID each month causing me more hardship. Pets Best only approved less than 195.00 on the charge or my pet that had a total bill over 1300.00. The insurance has constantly gone up and seldom paid any submitted claims, and continually kept asking for more documentation to support claims.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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