Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Lazar Franco

Overpriced!!

Overpriced!! Takes up to 45 days to get a claim processed and receive any money's if there is. And after a year of service you raised insurance for almost 12% and the best explanation I got was ,,well everything goes up. So,,,I found better,,,half the price insurance for my pet. Actually i should thank you for pushing me out!!!! Good bye.
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5

out of 5

POSTED: | BY: Lauren

Easy Refunds

When my pet was hit by a bike and needed a lot of emergency medical treatment, Pets Best made it easy to submit my claims, and reimbursed me in exactly the way it was described in the policy.
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2

out of 5

POSTED: | BY: Kensi Blonde

Huge increases, slow payouts

Like all pet insurance companies they lure you in with a reasonable monthly rate and then rapidly increase it every year, often 50% or more. Pets Best also takes an enormously long time to pay out, last time I put in a claim it took about 2 months. I barely got any money back as it was the first time my cat had been to the vet all year and I hadn't yet paid down my deductible. I was shocked to see the huge increase I got this year. I will likely keep one more year then drop it if it goes up again.
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5

out of 5

POSTED: | BY: Dave Dess

Good experience.

Simple to submit a bill. Pets Best reimbursed accurately to policy. Overall, good experience.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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