Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Lauren

Turnaround Time for Claims Process- Awful!

The turnaround for a submitted claim is unacceptable. A delay use to happen here and there, which I would let go, but now it is every time a claim is submitted. They have the time to send an email to apologize for the delay, but not process the claim itself? The delay can be up to 5 weeks sometimes. The amount I pay per month for this service, does not reflect the customer service quality when it comes to processing claims.
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5

out of 5

POSTED: | BY: Jocelyn Sweeney

We recently submitted our first claim…

We recently submitted our first claim with PetsBest and it went very smoothly! It was for a wellness visit for our puppy, we ended up being reimbursed about $130 for his visit. We have the essential wellness plan. We were reimbursed very quickly, just a day or two.
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5

out of 5

POSTED: | BY: Karen Cleveland

I was impressed with the quick…response and start of wellness plan

I was impressed with the quick response. I was happy that the wellness plan started immediately so I could take my newly adopted dog to my vet to have him examined.
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5

out of 5

POSTED: | BY: Jeff

Great Service

We used our wellness benefit for our dogs vaccine renewals. It was easy to complete a claim and the customer service communication was excellent as the claim was processed.
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5

out of 5

POSTED: | BY: Rachelle Devecchio

Long term customer

I’ve been a customer with Pets Best for over 20 years, with coverage on several dogs. Currently coverage on 3 Great Danes. The claims are easy to submit and paid exceptionally timely . The insurance coverage is good for major medical bills. The customer service is excellent. The coverage premiums are a higher than other companies , but well worth the money investment and peace of mind .
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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