Pets Best | Pet Insurance Review

I purchased 3 policies for my two dogs and one cat. At the time of purchasing my cat's policy I decided to add a wellness plan since he would be getting neutered soon. It only made sense financially to opt in to the wellness plan if I were able to cancel it after his neuter procedure was complete. I was careful to research that I would be able to cancel the wellness plan before adding it to his policy, otherwise I wouldn't have purchased the wellness plan to begin with. My diligent online research confirmed that I would be able to cancel the wellness plan and keep the accident/illness insurance. 3 months later, after spending $1,400 to cover all three pets, I am unable to remove the wellness plan online so I call in. The customer service agent told me that they don't permit cancellation of the wellness plan until the policy renewal (1 year) which differs from the information I found on their website prior to purchasing the wellness plan. This situation leaves me in a predicament, as I am now obligated to continue paying $57 per month for a wellness plan that no longer serves its purpose. The reimbursement from Pets Best for the neuter procedure was minimal compared to the actual cost I paid the vet, making this experience feel like a significant financial burden and a disheartening waste of money. I urge you to review and rectify this policy discrepancy to ensure that future customers are provided with accurate information before making crucial decisions about their insurance plans. Transparency and integrity in your policies are essential for building trust with your clientele. I appreciate your prompt attention to this matter and hope for a swift resolution to avoid any further inconvenience.

I don’t feel pets best covers enough for wellness. I only carry wellness because it’s needed in order to have emergency coverage. 1/9/24 I appreciate the quick response. I was told by an agent that I needed to carry both. That you for clearing that up.

Your Customer Service Agents are so helpful, friendly and knowledgeable! It’s always a good experience. Their communication skills are the best. They really listen to your needs and answer our questions so thoroughly and in a manner we understand.

Really easy and straightforward, this was the 1st time I’ve had to file a claim but it was pretty painless. Gastric issues , then on 12/14 I had to file a second one due to my guy getting a hotspot on his backside. Both occurred over the holidays and the processes were delayed but I got a notification that they were going to be. I felt they did a good job of keeping me informed of what was going on. I was pleased with the ease of use and the customer service.

Great customer service if needed. Their website is very easy to follow especially when submitting a bill.