Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Douglas Foerster

Easy Claim Submittal

Easy online claim submittal. Quick turnaround on claim approval/payment.
5

out of 5

VETERINARIAN: Salt River Veterinary Specialists

POSTED: | BY: Vincent Kopriva

Cystotomy Surgery

Our dog Hamilton had blockages due to bladder stones. He was referred to a specialist by his regular vet, who was able to clear the stone in his urethra and then perform an arthroscopic cystotomy to remove the stones from his bladder. The surgery was much less invasive and our pup healed faster than with a regular cystotomy and is doing better now. Pet's Best processed my claim very quickly and in accordance with my policy. It is so good knowing that I don't need to make difficult decisions about my dog's health based solely on financial considerations, and helps relieve the stress and gives us one less thing to worry about. Thank You Pet's Best! I do recommend this insurance to others, especially new pet owners who might not know about the benefits of a pet insurance policy.
5

out of 5

POSTED: | BY: Kelly

Fair, hassle-free claims process

I'm happy with the fair, hassle-free claims process. It typically takes less than a week, but even when it does take a bit longer, the company is great about sending an email update. Thank you for such wonderful service.
1

out of 5

POSTED: | BY: L. Perry

Not a good purchase

I adopted a kitten and was told by my vet to get a good pet health insurance company because anyone who has ever adopted a kitten knows the trouble they can get into. I enrolled in Pets Best Health Insurance. Bought their highest tier policy for a small yearly fortune. Unfortunately, he became ill, and his vet bills were expensive. Their claim processing turn around time is extremely long and their reimbursement poor but not as poor as for my 3 year old cat. I purchased a tier down from the kitten's because she was out of that kittens stage and just needed to cover her basic yearly costs. They cover only pennies if anything on my three year old. I will be rearching new pet insurance companies upon their renewals to find a better pet insurance company. Obviously would not recommend Pets Best.
5

out of 5

POSTED: | BY: Inna Gringauz

All our claims are processed quickly…

All our claims are processed quickly and we've had no issues at all. Great company and so thankful to have them.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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