Pets Best | Pet Insurance Review

Pets Best gave me a same-day reimbursement for 82 percent of my dog's annual shots and exams. Fast service and good benefits for their wellness program.

So far so good. They were fast on reimbursing me. Glad I had it for my golden doodle

I have insurance through another company for one of my two dogs and they quickly process everything usually within 24-72 hours. Pets Best is the worst! The first claim took a couple months to finally be processed. Now this last claim I submitted took a couple weeks. It’s ridiculous! Hire more claims people if necessary. It should not take this long! Also, the other company never needs additional information, and are always able to process the claim with the information my vet provides. This company ALWAYS needs more and denies everything they possibly can-even medicine to make my dog more comfortable during a painful ear infection-apparently because he had taken the medicine before in the past, so it was considered “pre-existing!” I am not a happy customer!

Simply the Best ,better than all the rest ! Better than any insurance she ever had.

Extremely long wait times to speak to a customer service rep ( up to an hour ). Say they are too busy so they do not answer via chat. Keep getting apologies every week for the delay and nothing changes. Bad communication, because they continue to insist on paperwork that doesn't exist. I have sent them all the info I had and they keep asking for more, which doesn't exist. So far 700$ paid into this with nothing to show for it, but apologies and more apologies. Seriously considering ending this relationship, because the company says they are backed up, yet do not hire staff to make the customer experience more satisfactory. Sorry doesn't really buy you a whole a lot.