Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
I've had 2 other insurances for my pets, but the processing of each claim was very slow. Pets best was much quicker, 1 week . I'm very happy with the service. Also, to expedite your claim, have the vet include the chart note from the visit.
1
out of 5
POSTED:
| BY: DJuna
Not worth the premiums
Paying alot of money on premiums and every claim except one there has been an excuse not to pay.
5
out of 5
POSTED:
| BY: Ms Cassandra Perfetti
Thank you Pets Best for quickly…
Thank you Pets Best for quickly processing the claim and payment for Wheatley’s medicine. It makes a world of difference in the quality of her life by keeping her infection free!
They denied my claim becuase of the use of "several"
DO NOT GET THIS INSURANCE. They do not care about you, your pet, and will not give you the chance to explain yourself.
A company that when looked into I thought would be ideal in protecting my pet. I purchased my policy at the beginning on the year in an effort to be a better pet owner. I did not expect to file any claims so soon, unfortunately my dog Nugget needed help.
I took my dog into an emergency room on March 10th because he began to lose strength in his hind legs. I explained to my vet that I noticed some issues with my dog "several" months prior but things just resolved themselves. Had I known this word "several" would cause my life hell I would not have used it.
What I meant by several that my vet seems to agree with but PetsBest does not, was that I noticed my dog showing mild signs of weakness in January. When you count back the months from March, it follows as March, February, then January. That is what I meant by several. To be more specific, it was the last week of January, about 10 days after my policy went into full effect that I saw my dog being tired. Things were fine after, then in March things changed overnight.
When I filed my claim, I did not expect for it to be denied for the use of "several". PetsBest claims a literal definition of 90 days, several meaning three months, which would put this as a preexisting medical condition. I asked my vet for a letter that would support my claim, I even wrote a document to explain further. I appealed my claim, and PetsBest still denies it.
I have not been able to tend to my dog because without PetsBest I am not able to afford treatment. PetsBest, if you see this I hope you know that you are putting me in a position where I must consider euthanization as an option. I love my dog, but I am struggling.
Do not get PetsBest. I plan to appeal once more, but for what? I have read other reviews of this company and only wish I had done so sooner. They are in the business of making money and letting animals suffer.
5
out of 5
POSTED:
| BY: Terry
Outstanding personnel, response time and service,
Outstanding in all categories!
All can be done on the pets eat website.
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
