5
out of 5
POSTED: | BY: Marcie J
Claims are convenient and easy.
The online claims process was convenient and easy.
4.3
out of 5
Number of reviews 12,821
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Susie S.
Excellent service!
I have been a Pets Best customer since 2003, with my previous pet, and since 2014 with my current pet. Recently, I had to submit a claim and to my pleasant surprise, the claim was settled within 8 days. I have always received prompt and professional service with this company and recommend them to any pet owner.
5
out of 5
POSTED: | BY: Noe and
We are so thankful for Pets Best
The loss of our beloved Buster has been devastating. My husband and I want to thank Pets Best from the bottom of our hearts for the coverage. If it wasn’t for Pets Best, we would have needed to take out a $4,000 loan to cover the vet, medical and hospital expenses. We are immensely thankful and grateful for their dedicated customer service who responded quickly and efficiently with our claim. Our sincerest gratitude!
1
out of 5
POSTED: | BY: Peter Wronski
What IS covered?
Dog had ear infection. Doctor prescribed medicine. Claim was denied. Company said this was preventitive. Reported company to Colorado insurance commissioner.
5
out of 5
POSTED: | BY: Dennis Avendano
Claim Time Frame
Filing a claim is quite easy and simple, every stages of your claim will notify you, and the waiting time is like a snap of your fingers.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.