Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Shawn O'Donnell

Less than forthcoming

I am an honest person and would not try to take advantage of a company or anyone but I must say i felt Pest best did that to me. I fully disclosed my dogs history when I got my insurance, this includes and surgery in his left rear leg. Well as it happens a few MONTHs mind you into his time with Pets Best he needed surgery on his right leg. I was paranoid so I called to make sure they would cover me. I thought surely its no problem, no we wont cover that. The explanation given was it was considered a bilateral condition. A, injury to a separate leg in a ligament considered bilateral? Ok, so what good is this insurance? If you tore your ACL would Elis cross say we wont cover your other leg? They left me with a $3000 bill. If they had told me up front at least I would know. I canceled immedialtley
5

out of 5

POSTED: | BY: Lauren H

We are so happy with Pets Best.

We are so happy with Pets Best, we have become your best advertising in North Georgia. We have talked to everyone we know (and some we barely know) to get pet insurance, but specifically, Pets Best! Thanks!
5

out of 5

POSTED: | BY: Michael C

Surprised and pleased with fast turnaround.

We have had this insurance for many years. In the past it has sometimes taken over 3 weeks to receive anything. This time it was within a week! We were surprised but very pleased.
5

out of 5

POSTED: | BY: Cathy L

Pets Best helps keep our animals well.

YOU have been so good about paying our claims for or girl Baby Girl. She has hepatic lipidosis. and pancreatitis. So glad that we have a pet insurance company like you. Thank you so much for doing such a great job. Helping us keep our girl and other animals well. Blessings From Baby Girl, and family From Az.
5

out of 5

POSTED: | BY: Dale S

Easy to file.

Easy to file. Easy to understand the EOB.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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