Pets Best | Pet Insurance Review

I got Pet's Best after my puppy broke her leg and paid out almost $4400 in doctor bills. About three months after signing up she became very ill and would not eat or drink anything and had diarrhea. I called Pet's Best hotline and their recommendation was to take her in to the vet immediately. She was taken to our vet, given and IV and a checkup to the tune of $190. After months of status of "waiting for vet documents" and us calling the vet to make sure they had been faxed, we were denied with no explanation of why other than services claimed are bit covered. Apparently they cover sudden illness but not THIS sudden illness. Will be filing a complaint with Department of Insurance.

Customer Service is awesome.

Pets Best has been great. Without them , Fiescher, our 2 year old Bernese Mountain Dog would not be here.

Pets Best is by far the best investment that we have made in care of our beloved fury Kid Anni. They are simply the best of the best. No doubt that any future pets will be insured by this highly responsive, caring, and outstanding organization. You can rest assured that you are getting the best possible support for your fury kids at a reasonable price, with benefits that far exceed any other pet insurance company we have had engaged with in the past. They also really do care about the welfare of your pet and their new 24/7 vet hot line is very comforting for a worried pet parent to consult. They even follow up on the health of your pet, better than my family doctor!!! We cannot say enough great things about this company, as payment is prompt and accurate, and the customer help desk is wonderful to talk to and very responsive in trying to ensure our needs are met. We would not hesitate to recommend this company to anyone. They are that trustworthy and extremely good at what they do. Respectfully, Laura and Bart H.

One of the reasons I selected Pets Best Insurance was because they advertised a really fast claim turnaround time-I had my first claim about a week ago-it has been processing for 6 days and I called today to check on it-I was told that because they gave everyone 3 days off for the holiday(Memorial Day) that my claim was going to take 10 days. First of all, my claim is for a substantial amount-$3,000, secondly, they shouldn't advertise 2-5 turnaround time and then close of 3 days-I understand wanting to give employees time off, however, not at the expense of getting done what they advertise.