Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,368

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3

out of 5

POSTED: | BY: Barbara Sims

The coverage for the initial puppy vet visits

The coverage for the initial puppy visit was great. Since then, it has been lacking. I have the total package, the highest premium which includes wellness coverage. This package only reimburses for one visit per year while puppies need at least 6 visits- one per month during the first year. Also, puppies need numerous shots and workings during the first 6 months but Only the first shots and initial worming are reimbursed. The flea and tick medicine as well as the heart worm medicine are only covered once and those treatments are expensive and require monthly administering. So, I'm very dissatisfied with that coverage. I had the impression that reimbursement was 90% or better. Mine seems way off at this point.
5

out of 5

POSTED: | BY: Victoria Smith

Easy Claim Process, Fast Response and Payment

We have had Pets Best for the past year and a half. The claim process is easy - upload your receipt, answer a couple questions, submit. I can file a claim in less than 3 minutes. Within 24 hours I receive a response via email and I have a check in hand 2-3 days later, depending on US Mail. They cover routine vaccinations and flea/tick meds as well as odd things that make us worry, like when our Bichon suddenly has an upset stomach. We'll be staying with Pets Best for our pet insurance.
5

out of 5

POSTED: | BY: Elena

Excellent Pet Insurance

I purchased this insurance for my puppy and after filing a claim I was amazed how fast my claim was processed. The customer service is outstanding and I am so glad I chose Pets Best and I would recommend this insurance to all dog lovers and owners.
5

out of 5

POSTED: | BY: LBlack

PetsBest you can rely on hard times

Pets Best insurance never fail me and my dog sammy. You are our family! We love you Petsbest insurance
5

out of 5

POSTED: | BY: Caydence Mikkelson

A+ Pet insurance company, claim process was easy and effortless!

This is my first time purchasing pet insurance for any pet and since I was adding another addition to my family I wanted to make sure I am able to take care of all her needs. I did my research and found that Pets Best was the best choice out there. Not only do they offer the wellness care plan but they do online claim submission which I think is awesome! I just enrolled and I've already recieved two reimbursements for Ella's vaccination and office visit! I definitely recommend. The whole process was easy and effortless!!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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