Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Ariel Greene

Greatest Letdown

Pets Best let me down in the worst way. They used my pet-incident insurance and grouped three of my dogs condition as one incident, therefore monumentally cutting my benefits. I was told if I got supportive letters and medical records, I would most definitely have my benefits extended so I submitted letters from two veterinary specialists, a cardiologist and an internal medicine doctor and they did not overturn the decision. My dog passed away this summer from her illnesses which was devastating and even worse was feeling the injustice of not being given the security I thought I had from her insurance policy. This company will happily take your money and increase your premiums as your dog gets sicker and older but when medical crisis strikes, do NOT expect their support. Animal lovers are the kindest breed of humans and that is who they prey on. I’m so sad, sharing this in memory of my sweet baby Riley.
5

out of 5

POSTED: | BY: D Michael Tafoya

I would recommend Pets Best

I would recommend Pets Best. They process their claims rapidly and with out hesitation.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Sarah McIsaac

We were amazed how fast our claim was processed!!!

Absolutely amazing!!!!! We were happily surprised how fast our claim was processed and how quickly we recived our funds.
5

out of 5

POSTED: | BY: Steve Miller

Pet’s Best continues to live up to is…

Pet’s Best continues to live up to is name! It is the best. They have approved and covered all my vet bills. Thank you so much for helping me provide the best care for my dog Izzy! Steve - Dallas
Read more on Trustpilot
1

out of 5

POSTED: | BY: Richard A

Fraudulent business!

Dishonest, fraudulent. I will be reporting this company to the state insurance board.
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review