Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,368

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3

out of 5

POSTED: | BY: Kari Byrd

Slow claim processing

Very disappointed in the claim processing time - took 12 days- first I was told because it was due to employees given time off- then I was told because of the high dollar amount of claim ($2400) it would take longer because a supervisor had to approve it- I chose this company because they advertised a much faster turnaround time- very frustrating- the claim was fully approved and paid , so I was happy about that but they just didn’t deliver on what they advertised as far as processing time- and I don’t really care what the reason was- in business you don’t make excuses- you deliver
5

out of 5

POSTED: | BY: Cristen

Glad I had Pets Best Insurance!

Recently my dog Charlotte ate half a pair of my underwear and I had to take her to the hospital because she was acting weird. I called PetsBest beforehand just to make sure. I received my reimbursement pretty quickly - within a week, and the experience was easy and I’m so glad I have the insurance. I overheard a guy at the hospital who was having to deal with a $7k hospital visit and if that was me I wouldn't have had to pay less than $1k.
5

out of 5

POSTED: | BY: Dianne

Submitting a claim is simple and quick

Submitting a claim is simple and quick. Turnaround time is reasonable. Customer service reps that I have interacted with have been very compassionate and understanding when I have had health related issues with my dog.
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5

out of 5

POSTED: | BY: Sherryvonne Sy

Amazing customer service and claim process

I have a 17-week old puppy and a 2 year and since I have changed insurance we have been to the vet 3-4 times for routine vaccination and check up. I have already received all my checks from Pets Best and I am still waiting for a $600 check from the pass insurance company from a vet visit a couple months ago. What a big difference!
5

out of 5

POSTED: | BY: Jan Keiser

Wow! What great service!!!!!

I can not say enough about this company! Great coverage for our puppy, easy claim submission and fast review and payment automatically deposited to my checking account. Telling everyone I know about Pets Best!!!!!!!!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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