Pets Best | Pet Insurance Review

I’d give Staff a 5 Star ⭐️ rating. However, what I find most frustrating is going back & forth between the Veterinarian & Pets Best Staff by phone, text & email messages trying to collect required documents for reimbursement. Wish Pets Best were as good at this as the are at collecting our monthly auto-payments. What a waste of time, resources & much frustration & stress on all parties. What’s ironic Pets Best ends up contacting the Vet.for additional information regardless. I was in Legal Management with the State of California for over 25 years & had to be thoroughly organized & efficient to ensure all deadlines were met! I recommendation to your management team is to cut out all the waste & time for all parties & contact the Vet. Office directly. I don’t think the main problem is having to wait for the reimbursement but instead ALL THE STRESS THAT THE CUSTOMERS ENDURE THE PROCESS! I would be more than glad to answer any other questions that might be helpful.

Pets Best is amazing! Claims process was super easy and the EOB is super easy to understand.

Straight forward about what is covered

Moved to Pets Best for my two Labs last year due to rapidly escalating prices for my former pet insurance with a 15 K cap on pay out. My dog got diagnosed with bilaterally ACL tears at the end of the first year. My first claim for the workup took longer than normal because they needed all the records. But the claim for the surgery took only 2 weeks and reimbursement was quick. I was somewhat surprised they paid since the dog had in unrelated issue with their leg years ago and many companies would have declared that a preexisting condition and denied the claim. Their portal & app are easy to use and you can still call if needed.

I had never made a claim on my dog’s insurance and it was emergency surgery at an emergency vet- not his regular vet. They responded within a week of my submitting claim to let me know they received and would let me know if they needed additional info. I just received an email with EOB that they were covering everything less my co pay and the 80% I selected when obtaining the policy. They have been great and have already recommended them to three other dog owners. Very impressed- thank you!!!