Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Susan M

Easy to use claims submission online.

Cassie had an eye infection and the vet office told me what papers I would need to file with you. I did so and your site was easy to use. Very pleased with you.
1

out of 5

POSTED: | BY: Savva Moro

I have submitted several claims for my…

I have submitted several claims for my dog, after one month their website has 'processed' next to all my claims, when I opened up detailed information, it said that petsbest tried to contact my vet but were unsuccessful. So, I called my vets' department of records, and they told me no-one has ever contacted them from petsbest regarding my pet. Well, I authorized the release of information to petsbest anyway and called petsbest. They said they would contact my vet again. Two weeks passes by, I call petsbest, they tell me that all my claims are closed. Nevertheless they kept charging me money for their lack of services. Extremely unprofessional. Stay away from that company, as they will make sure to charge you money but give nothing in return.
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5

out of 5

POSTED: | BY: Fern Rhoades

Fast Service

I had to submit my first claim with Pets Best and was pleasantly surprised at how fast I was able to get my reimbursement. I unfortunately will have more claims to submit because I just learned that the mass removed was malignant, but this is why I took out pet insurance in the first place. Thank you for such prompt service!
5

out of 5

POSTED: | BY: Emily O

Pets Best took great care of us.

My dog had a broken toenail that had to be removed and Pets Best took great care of us! I really appreciate that submitting claims is so easy--I can do it from my phone by just taking a picture of the vet's invoice. I also love that reimbursement is so quick!
5

out of 5

POSTED: | BY: Andrea G

So glad I chose Pets Best!

Very satisfied how easy and quick it was to file claims and receiving the reimbursement. So glad I chose Pets Best!!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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