Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,368

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Diane Kraft

Claims are handled quickly

Pets Best has always handled claims in a timely manner. I’ve used them for 2 cats. They are courteous over the phone if you should have to call. The online claims are super easy to file.
5

out of 5

POSTED: | BY: Susan Kolesar

Couldn’t ask for better service!

Claims were processed as expected the next day! Explanation of Benefits are clear and easy to understand. Payment amounts are exactly as promised. Nothing but praise!
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5

out of 5

POSTED: | BY: Blakely Pattison

Quick and easy turn around time

Quick and easy turn around time, explained what was covered and what wasn’t. If you don’t have Pet Insurance then my question would be why not. Pets Best is the way to go.
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5

out of 5

POSTED: | BY: chloe

Very pleased with the ease of…

Very pleased with the ease of submitting my claim and with the timely payment of this claim.
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1

out of 5

POSTED: | BY: Anne

Useless, Rude

We have the injury and illness plan for $45/mo. First of all, this is overpriced since it really only covers catastrophic situations and has a low cap. We submitted one low claim, $280, for an anaphylactic medication reaction. This was declined. When we asked why it was declined, we were told we didn’t have enough coverage. So I asked to make changes to our plan only to be told changes can’t be made for a year after selecting a plan. So you get sucked in to a useless plan and get stuck there. Just throw them on the pile of slimy insurance companies.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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