Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,356

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Michael C

Services has always been very good.

It has always been very good! If I did have a question I would call and, a representative answered all my questions! I have recommended Pets' best many times.
5

out of 5

POSTED: | BY: Donna L

Prompt response time.

I took Duffy for a check-up, and she a in good shape the doctor ordered a blood panel to check all her organs, the charge for that was 90.00, and my insurance paid 70.00 of it, great. The visit was paid, the micro chipping was paid. I was happy with the prompt response from pets Best. Keep up the good work. Donna Luke
5

out of 5

POSTED: | BY: Lindsey N

Claim processing is easy.

I've processed many claims though Pets Best. Every time, the process is easy and funds are deposited in a timely manner.
5

out of 5

POSTED: | BY: Christine P

You were very easy to work with.

You were very easy to work with, with minimal paperwork. I appreciate that very much!
5

out of 5

POSTED: | BY: Jordan

Read the fine print!

My dog had a rare parasite/fluke (Nanophyetus salmincola) - apparently associated with salmon poisoning (no idea how he got this but possibly being out in a lake). The vet put my pup on medication that was quite expensive to treat this life threatening condition. Pet's best denied my claim (and subsequent appeals) since the medication is not on their 'formulary list'. There was no alternative medications available and my vet provided a letter stating why my dog needed this medicine that cost several hundred dollars. Read the fine print - Pets best will find a way to not pay your claim if you incur an expensive vet pill. Please do not support this company that clearly cares more about the bottom line than providing care for your pet.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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