Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,356

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Kayla Krey

I am super irritated with the quality…

I am super irritated with the quality and service of this company, I am paying MORE money to have all the right benefits covered to care for my animals yet, they aren't being covered as such, and the processing time is ridiculously slow. Due to how dissatisfied I am with all of this, I will be switching providers. I am not paying you over $1200 a year to have all my pets wellness visits NOT covered. Ridiculous
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5

out of 5

POSTED: | BY: Susan L

Quick response times.

There was a delay of several months with our VET getting the claims filed. Once Pets Best received them they were processed immediately. I received the approved amounts within 1 1/2 weeks. Thank you
5

out of 5

POSTED: | BY: Natalie K

Good first claim.

This is my first claim after transferring from another insurer in 2017 and I'm very happy with the outcome. Veterinary expenses tend to be higher here in California than in many other states so the flat-fee system I was under before did not provide nearly enough coverage. I like being able to customize my deductible and coverage level with Pets Best and the straightforward percent reimbursement.
5

out of 5

POSTED: | BY: Sheryl

Thank you claims department.

I thank all claims department for the help in the stressful time for making it painless. My Brandy is on the mend now, hoping for a full recovery.
5

out of 5

POSTED: | BY: Brian W

Filing a claim online was easy.

Filing a claim online was extremely easy. The response time was extremely fast, and I had my reimbursement check within a week of filing my claim. I love Pets Best and tell anyone who is looking for insurance for their pets that Pets Best is THE BEST.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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