Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,845

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Ilsa O

Took a chance on pet insurance.

I was not sure if I should get insurance but I took a chance and within 2 months one of my dogs tore his ACL. This could have broken the bank for us and been a difficult time but pets best has made things much less stressful.
5

out of 5

POSTED: | BY: Traci Coker

I have had Pets Best Insurance for my…

I have had Pets Best Insurance for my dog for the past nine years. They have given me nothing but exceptional service over those nine years. I have submitted three claims during that time. They have always been prompt and courteous with reimbursement and an explanation with regards to the reimbursement. It gives you peace of mind to have a company backing you when your pet is faced with a medical emergency.
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5

out of 5

POSTED: | BY: Jaclyn D'Ambrosio

PetsBest is the best

PetsBest is the best. The website is easy to navigate to submit a claim and it is taken care of quickly. I recommend it to anyone with pets!
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5

out of 5

POSTED: | BY: Miriam C

I will always choose Pets Best.

My baby, Nicholas Bradley, had been insured with Pets Best since he was a pup and Pets Best was recommended to me by his breeder. Pets Best has always been so good with Nicky. Nicky passed away a week ago due to congestive heart failure and it was necessary for me to make the decision to let him rest. It was the hardest decision I ever had to do because to me he was still so young. Pets Best processed my claim and when I was about to contact Pets Best to cancel his policy, I received an email a few hours later that he policy had been canceled. It wasn't a form letter, or at least it didn't seem to me. They notified me of the cancelation but they also acknowledged my sorry and grief of my loss. For that I am grateful. I still have my Sara Willow with Pets Best. I pray she will live a longer and healthier life. If the time comes where I can open up my heart again to another fur baby because I would like to, I will always choose Pets Best for my fur babies' needs. Thank you.
5

out of 5

POSTED: | BY: Martha M

Easy and fast claims process.

I really like how easy and fast the claims get processed.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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