Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Colleen L

Claims process is easy.

Claims process is easy. Just don't like that since my vet is a mobile only vet, that I can't claim the visit. I'd understand if my vet offered office visits, but they don't. The office is a mobile office, all visits are done in the home. I don't have the option of an office visit and so my visits are constantly denied. Will probably look for another insurance company that will work with me on that.
5

out of 5

POSTED: | BY: Michele T

Pets Best is the best around!

I rescued a puppy from Georgia hopefully he gets through this puppy stage with all his chewing and eating stuff. My brother informed me on how great the insurance was and I thoroughly believe Pets Best is the best around!!!!
5

out of 5

POSTED: | BY: Terry L

Helpful personnel.

Your personnel are always very helpful if I need to call them but I seldom have to call anymore as your web site is absolutely fantastic! I do not say that about many company websites but yours is outstanding.
5

out of 5

POSTED: | BY: Laura L

Helped me afford an expensive surgery for my pet.

Buying pet insurance was the best decision I made, specifically my puppy who had ingested a foreign object which required a $5,000.00 surgery to save his life. I would never have been able to afford that type of expense. So this ultimately can made some people have to not be able to save their pet's life because they cannot afford the enormous vet bills for surgery. I would never go without pet insurance ever again. That one instance sold me forever!
5

out of 5

POSTED: | BY: Christi

Great service!

Our kitten had an abscess and we rushed him to the vet. I submitted the claim online. It was easy and the reimbursement was super quick!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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