Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Michelle C

Pets Best did an amazing job.

Pets Best did an amazing job for my dogs routine care claim process. It took just 5 days from the date I submitted the claim to when I saw the money in my bank account. Super fast process and what I loved was that they kept me updated by email the whole time. Not once did I have to reach out to them! They did everything flawlessly.
5

out of 5

POSTED: | BY: Ray H

What a great company.

What a great company. This our 2nd contract on our second standard poodle. After we had to put down our last dog., we received loving cards and phone calls on loosing our Sophie. They held our Account open knowing we would be getting another standard poodle (Zoe). This company is a true part of our family. Thank you Ray Houghton Zoe
5

out of 5

POSTED: | BY: Audrey S

So satisfied with Pets Best.

this isn't about a claim but I am so satisfied with pets best with my previous dog and with mine now that my neighbors are getting another dog after having to put their dog down last year, I recommended your insurance and I think they are going with you.
5

out of 5

POSTED: | BY: Kimberly C

Satisfied with my policy.

I have been super satisfied over the years with my policy. I now have 2 dogs and my 2nd one has had some issues and is on monthly medication. So glad I invested in insurance.
5

out of 5

POSTED: | BY: Deborah

Easy claim process and friendly staff.

Pets Best has always made the claim process easy. They respond quickly and follow up in a timely manner. I know I can contact them directly or by email if I have questions. The staff has always been friendly and helpful.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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