Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kristina

I love Pet’s Best

I love Pet’s Best. Submitting a claim is easy, first of all. Time to review a claim may be backed up a bit but is never as long as they say. They cover what you pay for (in terms of your insurance selection and reimbursement percentage, less deductible). Customer service is pleasant to deal with. Reimbursement payment is prompt. Pet insurance is expensive but well worth it if there is a major issue. I had another company insuring a previous dog and I can say Pet’s Best is far easier to work with. Thank you!!!
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5

out of 5

POSTED: | BY: Consumer

Best pet insurance

After research, I decided on Pets Best for my cat. It’s the best decision I ever made with an incredible insurance company. The sign-up process was super easy and I did not need to wait for the policy to become effective. I use the wellness benefit right away and was reimbursed in less than 24 hours. I’m so happy I discovered Pets Best.
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5

out of 5

POSTED: | BY: JD

Quick reimbursement

Quick reimbursement. Submit claims on line.
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5

out of 5

POSTED: | BY: BA

Received reimbursements of my claims…

Received reimbursements of my claims within 3-4 weeks after my cat had an emergency, and we needed to visit veterinarians including emergency services very frequently in a short time period. The claims process was very smooth and they let you know about each step of the process. I used to have Helvetia Insurance in Germany that was automatically reimbursing the claims within a day, but I think considering the insurers have different processes here, I think Pets Best is providing a really good service.
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5

out of 5

VETERINARIAN: Camano Island Veteranary clinic

POSTED: | BY: Tammy Tenan

Affordable and easy

Buying insurance with Pets Best was easy and fast. The rates are affordable and they offer a few different options for plans. Filing a claim was easy and done online within minutes. My claim was approved and went towards my chosen deductible which is what I expected would happen. It did take almost 2 months to process my claim as they were very busy but I was kept up to date during the wait. So far I am very happy with this insurance and have recommended it to others.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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