Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,354

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Teresa M

Pets Best is easy to work with.

Dealing with Pet's Best is so easy. They file your claim quickly.
5

out of 5

POSTED: | BY: Kathy D

You helped me get the best care for my dog.

I had a dog who was diagnosed w kidney disease at only 3 months. You helped me give him the best care through his short life. He passed away at 20 months💔
5

out of 5

POSTED: | BY: Amy S

Pets Best is superior!

We adopted a puppy in January. We got Pets Best insurance the next day. Since puppies are notorious for eating anything in sight, we decided to get the full coverage plan in case of an obstruction from eating something he shouldn't. What we didn't know, was that he would have much bigger problems than that in a few months. Since Tully is a giant breed, they grow very fast and can be susceptible to growth issues. He has a congenital condition and has had multiple surgeries and he may need more in the road ahead. He is less than a year old and has not had an opportunity to be a normal puppy yet. Pets Best has allowed us to do everything we can for our puppy so he can live a normal life in the near future! We have had other pet insurance in the past and Pets Best is far superior! All I can say is that it is much better to have insurance and not need it than to need it and not have it! I tell everyone I know that it is well worth the premium paid!
4

out of 5

POSTED: | BY: Jennifer H

Reimbursement issues.

Direct deposit failed because my bank info was out of date. Instead of notifying me and retrying the deposit after a day so I could correct it, I was automatically mailed a check which took far longer. I'm disabled and poor, waiting an extra ten days for reimbursement could cause serious problems for me.
5

out of 5

POSTED: | BY: Jennifer C

Pets Best delivers the best service.

Having insurance for Harper, who I consider my daughter as I don't have children, gives me peace of mind that I have coverage for her no matter the situation. I have had pet insurance in the past with other companies that never came close to delivering the service that Pets Best has. Thank you for making this process so easy and taking some of the worry out of paying for the vet. I can't tell you what a relief that is when you are already stressed about your pet being sick.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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