5
out of 5
POSTED: | BY: Amanda S
Quick claims processing.
Took less than 5 days to be processed which was wonderful.
4.3
out of 5
Number of reviews 12,839
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Jose Toledo
Would not recomend
We had switched from TruPanion to Petsbest when we moved to FL, because they offered lower premiums and mostly the same type of coverage.
We made 1 claim since we joined PetsBest, and it was declined because according to them, they were unable to get the Vet record from our previous Vet in NJ. We called the vet ourselves and got the records in a few minutes!
We then sent the records to PetsBest and after a couple of days they claimed they did not receive them and that they also needed the doctor's notes. Again we had to call the Vet ourselves, doing their job for them.
After this, the claim was still denied, because they said they needed additional information from the vet in FL!
We canceled the policy and went back to Trupanion.
10/11/18 update:
In response to the reply below. It is simply inconceivable that the records that PetsBest was "unable" to get from the previous Vet, we got ourselves in a 5min call. Additionally, every time we provided the requested documents ( again, doing their job for them) an additional set of documents was requested in order to process the claim. It just seems that the company just wanted to deny the claim no matter what we did. In the end, we provided everything they requested, said that they would continue to process the claim regardless of our cancellation, and when I called today (after 3 months) to get an update, they provided the same response of not being able to process the claim due to not being able to receive all the documents.
Again, would not recommend ever!!
5
out of 5
POSTED: | BY: Lola's Mom
Pets Best Insurance is easy to submit
Pets Best Insurance is easy to submit, and their turn around time is quick...if it is something that isn't covered by your policy, it's easy to look up and they are available for questions or concerns.
I would recommend it! 5 stars !
5
out of 5
POSTED: | BY: Jennifer M
Pleased with Pets Best.
Pickles suffers from seasonal skin allergies. During both Spring and Fall she has flare ups which require treatment from her veterinarian. The process for reimbursement of her expenses couldn't be better. So very pleased with Pets Best!!
5
out of 5
POSTED: | BY: Lynne G
Outstanding.
Outstanding - ever thought about offering human insurance? If only my insurance was as easy and responsive. Outstanding a definite 10 out of 10 over many years of insuring with Pets Best
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.