Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Jarryd Widhalm

This company is a fraud and a joke

This company is a fraud and a joke. They will take your money but will not pay out on claims. The customer service agent hung up on me. They are only good for taking your money. This company should be sued for defrauding their clients. Do not use this company. My claim got rejected from Dec 31 because of a vet visit on Nov 10 and they said it was a pre existing condition. I do not need to deal with this. Absolute sham of a company.
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5

out of 5

POSTED: | BY: Trish

Easy

It was very easy to submit a claim and though the reimbursement was a bit on the slow side, it was within 30 days, which didn't bother me. The EOB was clear and easy to understand, but I did have to go and look at my policy because I didn't remember what my deductible or percentage covered amount was. After reading many horror stories online about pet insurance's that refused to pay for instances that one would assume would be covered, I was happy to receive reimbursement without a problem. I'll be interested in seeing if my premiums go up after this.
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5

out of 5

POSTED: | BY: Customer

Pets Best is always fast and efficient…

Pets Best is always fast and efficient in their review of all claims processes.
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5

out of 5

POSTED: | BY: Ericka Gavin

So glad I got Pets Best insurance

So glad I got Pets Best insurance! You never know what can happen with your pet and it’s gives me peace of mind to know that I have this. Takes about 3 to 4 weeks to get your money back which isn’t horrible.. I’m overall very happy with the service and the company
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5

out of 5

POSTED: | BY: Kathy Sanford

Pets Best has always been fair at…

Pets Best has always been fair at covering claims. I have one very healthy dog and one that has cost several thousand dollars. Pets Best has always paid claims in a timely manner. They have not given me any grief on my "expensive" dog :)
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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