Pets Best | Pet Insurance Review

The coverage is good and filing a claim was fine. The upload tool is a little broken but you can work around it. My biggest complaint is that the reimbursement timeline is unreasonable, especially when the bills are high and you're running up your credit card waiting for the money to come through. A month is just too long. I moved from Spot and they processed claims super quickly—miss them and lesson learned for next pet.

They offer great variety of coverage at a very reasonable rate. It is easy to file a claim, and I am notified of the receipt, when it is being worked on, and the results. Very professional. I am so glad I am with Pets Best. I get bombarded with other vendors and I found the best.

Your staff are very polite and helpful. I am 86, former U S Naval Office and aide to former U S Senator Claiborne Pell, however I am not up on the latest. No I phone, a computer, (tower), at my desk I need paper forms and will submit requests thru fax or the mail and have no idea what you are requesting thru all these electronic introductory's. Thank you

Whenever I had questions/concerns I have always had such great help. The staff is very professional and helpful.

It's obvious that when you make a claim with Pets Best, they will do everything, and I mean EVERYTHING to get out of paying. My dog had to have many extractions due to periodontal disease and they had a loophole to get out of paying. Their advertising and coverage details are misleading and I'll be reporting to the U.S. Consumers Affairs department. Additionally, their Wellness Routine program is a scam. You end up paying more with this service when combined with the vet bill as Pets Best nickel and dimes their way out of any responsibility. Unfortunately, once your pet has a condition while on Pets Best, you cannot leave for another insurance company because now your pet's issue will be considered a pre-existing condition and thus not covered. This is why Pets Best will abuse their customers with ridiculous price increases because they know that their customers are stuck with them. Avoid this insurance company at all costs.