Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Sara Hilt

Multiple claims, never had a bad experience

I’ve filed multiple claims with pets best over the last 5 years and never had an issue. They’re fast, reasonable and claims are super easy to submit.
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5

out of 5

POSTED: | BY: B Park

Everything was explained clearly

Everything was explained clearly. And the process was simple to follow. Thank you.
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5

out of 5

POSTED: | BY: Kristin Huber

I work in the vet med field and deal…

I work in the vet med field and deal with many insurance companies. I am satisfied with the communication I receive from PB especially compared to other companies that will not keep policy holders in the know with what is going on with their claims. Great coverage for the cost and they don’t try to skirt away from their responsibility as the insurance company. Too often I see people being denied for claims for absurd reasons from other companies. We ALWAYS recommend Pets Best to our clients and hope they have as much success with them as we do!
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5

out of 5

POSTED: | BY: Cindy Frebe

Max’s email reaction

I was frustrated when I called regarding a response for a claim I submitted and she listened, understood and explained the situation. She then updated my information and all was solved. Thank you for you patience and understanding.
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5

out of 5

POSTED: | BY: Nick

A great choice in pet insurance

Pets Best followed the contract we had with them to the letter and handled the claim quickly and professionally. We are very pleased with Pets Best.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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