Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,334

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Sylvia Sorgel

Ease of claim processing, communication throughout the claim process and quick payment directly into my checking acct.

I HIGHLY recommend Pets Best - they have been wonderfully responsive to my claims.
5

out of 5

POSTED: | BY: Angie

Quick turnaround on claims.

I’m very satisfied with the quick turnaround on claims and the friendliness of the staff
5

out of 5

POSTED: | BY: Judy W

Prompt response with questions.

I had a question about my deductible and how it applied to this claim and received a prompt phone call from a courteous, friendly and professional Customer Service rep.
5

out of 5

POSTED: | BY: Ryan V

Pets Best has great pricing.

We just lost our last dog to cancer and didn't have pet emergency insurance because she was only 5, which we thought was too young. Fast forward to our newest dog that we adopted from the shelter. We knew she would need the annual shots/vaccines etc. and wanted insurance for emergencies that might cover some of the wellness too, but that didn't cost more than the shots! Pets Best had great pricing compared to the other insurances out there. We got back about 1/2 of Kaylee's first big wellness visit for her vaccines and check-up. Very satisfied.
5

out of 5

POSTED: | BY: Angel I

Fast claims processing.

The claims processing is much faster than the last few times and I appreciate that. Vets are charging crazy prices and it would be nice if they would be more transparent about what they charge and be more consistent. I'm not a fan of the way vets handle pricing (pricing does not equate to quality of care) so it's nice to be reimbursed quickly if paying exorbitant pricing
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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