Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,824

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: David Sedorovich

Age not health related premiums

Rates in the beginning were tolerable but my pup reached 8 years old my premiums shot up 20%. Also you cannot cancel provisions in your policy except on the anniversary of your policy
5

out of 5

POSTED: | BY: Shirley L

Pets Best is excellent.

This was the 3rd or 4th claim I filed for separate incidents and the response from Pet's Best has always been excellent. I am completely satisfied with their service.
5

out of 5

POSTED: | BY: Anne G

Very easy claims process.

I filled out the claim form online and uploaded my receipts which was a very easy process. I was notified a few days later that the claim was approved with a very specific explanation of benefits. The funds were in my account a few days after I filed the claim.
5

out of 5

POSTED: | BY: Brett J

Informative process.

Was kept informed of all decisions and was able to correct mistakes I made on the claim. Was also reminded to fix mistakes!!
5

out of 5

POSTED: | BY: Roger Liang

Quick turn around and easy followup

My dog began limping after chasing squirrels, and knew it was serious when he began wailing when we tried to pick him up. Upon our visit to the vet, we found out our pup has torn his ACL ligament. We opted for an Xray, medication and some initial injections to help with ligament damage. Shortly after, we submitted a claim and received a quick turn around from Pets Best. I'm glad we opted for a service that prioritized customer experience.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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