Pets Best | Pet Insurance Review

My very first claim DENIED. My baby 3-month old kitten was taken to the vet for a routine exam and we mentioned he'd had a cough; nothing was done; vet said it would probably resolve itself. A year later he developed a long term cough (several days/couple weeks) and we took him to the vet. Yes, he has probable allergies; vet did tests and treated with a steroid. I filed the claim and Pet's Best called it "existing." So, I guess for the rest of this cat's life they will never pay a dime for anything related to a "cough." Ridiculous. How can that be pre-existing? It was a baby cough not requiring treatment of any kind and yet, one-year later they call it pre-existing? I think we'll take our business elsewhere.

Rates in the beginning were tolerable but my pup reached 8 years old my premiums shot up 20%. Also you cannot cancel provisions in your policy except on the anniversary of your policy

This was the 3rd or 4th claim I filed for separate incidents and the response from Pet's Best has always been excellent. I am completely satisfied with their service.

I filled out the claim form online and uploaded my receipts which was a very easy process. I was notified a few days later that the claim was approved with a very specific explanation of benefits. The funds were in my account a few days after I filed the claim.

Was kept informed of all decisions and was able to correct mistakes I made on the claim. Was also reminded to fix mistakes!!