Pets Best | Pet Insurance Review

I recently added my 12 wk old puppy to our existing acct but I ended up cancelling it within the wait period. I called customer service to inquire about his membership and kinda mentioned that my very young puppy is scratching. I was suspecting fleas but Erika diagnosed him already with a pre existing condition of itching or allergy and any claim related to that will not be approved. I called your vet on call and complained about that stupid Erika and even the vet said shes wrong and not in any position to diagnosed a pet. I complained to a manager Gina about this feeling Vet Erika and cancelled my Yorkies pending membership. Ignorant and dull customer service reps like Erika shld be fired or you’ll lose more clients!!!!!

The first claim took forever (over 2 months) to approve because they wanted everything back to adoption papers to confirm her conjunctivitis was not a pre-existing condition. I cannot imagine that if a dog gets it once it will never be covered again as it can reoccur at any time. I did a lot of research on dog insurance and finally decided on them because it seemed I'd get the quickest repayment and best coverage. This went toward my deductible eventually, but I was also disappointed to see the there was a separate co-pay that they remove from the total expense that does not go toward my deductible. Going to start looking again and other providers.

Total con. I was basically stolen more money than "given" for claim. The policy I picked said it covered spay/neuter. I got $150. What? Should have just kept the $1,000 I gave them in a savings account to cover everything that they wouldn't. They wouldn't even cover the cone for after surgery. $150 was nothing. Didn't even pay for her flea/tick and heartworm meds. Why pay for this when you get nothing from them?

I have to say I’m greatful for this insurance! My pup got a skin infection and they have been quick in reimbursing me.

Our pet, Lily, receives immunizations and routine physical exams and is a healthy little chihuahua mix. Pet's Best always handles these claims with no problems. Lily recently needed a dental cleaning and we were pleased to see that this more complex procedure was also processed to our satisfaction. We are happy with our choice of pet insurance. Thank you Pet's Best. Paula Liguori