Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,334

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Brianna P

I'll always have insurance through Pets Best!

I brought my 1 1/2 year old boxer dog in for allergy testing. He's never had it done before and not a pre-existing condition. I was really nervous because it was an expensive procedure and I've heard horror stories of insurances finding ways of not paying. Not pets best! They paid for everything! Except a $7 charge for disposal of waste. I only had my 10% co-pay. I was relieved and so glad I invested in pet insurance. It is totally worth it. I think the claims process is easy, just snap a picture and submit. It takes about a week to process and then 1-2 business days to get paid. Every time I call the people are super friendly and very helpful. I'll always have pet insurance through Pets Best! Thanks!
5

out of 5

POSTED: | BY: Chris W

Smooth claims process.

It took longer than the 3-5 days as previously explained, but the process was smooth overall. Thanks!
5

out of 5

POSTED: | BY: Irene S

Wonderful claims process.

The claims process is completely electronic, just download the vet statement and 2 claims were paid within 10 days. It's wonderful!
5

out of 5

POSTED: | BY: James J

Always prompt claim processing.

Always prompt claim processing.
5

out of 5

POSTED: | BY: Deborah L

I am so pleased and impressed.

I am so pleased and impressed with Pets Best. My dog developed diabetes about 8 months after I enrolled her in your program. The insurance has paid for almost everything including having cataracts removed. She was completely blind and now she can see.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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