Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Abigail Riley

Terrible claims handling...they only look to deny coverage

I filed two claims for two separate incidents and both were denied. I provided all supporting documention and letters from my vet showing pre existing conditions were not present at the inception of the policy and waiting period and the claim still denied. They do not follow their own policy guidelines and i will be filing a bad faith claim against them to recover the policy benefits I’m entitled to. This company does not seek to indemnify...they look for any reason to deny coverage. This is the antithesis of what an insurance company is here to do.
5

out of 5

POSTED: | BY: Bruce Nemeth

Cat Cancer at 15 years

My beloved cat of 15 years. Two vets, blood tests etc. Animal cancer clinic for a complete work up. Pet's Best paid all the bills without question. I loved my cat of 15 years and because of Pets Best I was able to have all the tests done at the animal cancer clinic, in addition to seeing 2 vets. I can't imagine how I would have felt if I had her euthanized without having everything possibly done to be sure she could not be cured. I now have my dog insured because of the way Pet's Best took care of me.
5

out of 5

POSTED: | BY: Robin R

I recommend Pets Best to everyone

i rec commend pets best to all my friends. i think you have phenomenal customer service. I wish the annual fee did not increase so much each year. I wish we could adjust the coverage the policy without creating a new policy.
5

out of 5

POSTED: | BY: Mark A

Smooth to file claims

The claims process was very easy and smooth and I got a response in less than 48 hours! Anything that was not covered was fully explained and the math behind the reimbursement was very easy to follow.
5

out of 5

POSTED: | BY: Wendy M

Pets Best provides great service

I have been a Pets Best customer before. This claim was for a new pet, and was processed exactly as I expected. The contract clearly explains the process and deductable. I have been very satisfied with Pets Best in the past, and I am happy to see that you continue to provide great service.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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